1. Apartment stays#
Cancel 14+ days before check-in for a full refund. 7–13 days before: 50% refund. Less than 7 days: non-refundable, but the reservation can be rescheduled once within 90 days subject to availability.
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Refund & Cancellation Policy
Fair, transparent windows for every booking — with a real human on the other end.
Last updated · July 2026
2. Car rentals#
Cancel 48+ hours before pickup for a full refund. 24–48 hours: 50% refund. Less than 24 hours or no-show: non-refundable. Delivery fees, where applicable, are non-refundable once dispatched.
3. Combo packages#
Combo (stay + car) packages follow the stricter of the two policies above. Where cancellation affects only one component, the remaining component follows its own policy.
4. How to request a refund#
Email stephensventures.co@gmail.com with your booking reference and reason. Approved refunds are processed to the original payment method within 7–10 business days.
5. Modifications#
Date changes are complimentary if requested at least 7 days before check-in (apartments) or 48 hours before pickup (cars), subject to availability and any rate difference.
6. Force majeure#
In case of natural disaster, government restriction or other event outside your control, we will work with you in good faith to reschedule or refund on a case-by-case basis.
7. Damage & incident charges#
Damage, excessive cleaning, or traffic infractions are billed separately to the security deposit or payment method on file, with itemised evidence provided.